Bob Stuber of the Michigan Hydro Relicensing Coalition, a collection of hunting and fishing groups which advocates for ...
South Bihar Power Distribution Company Limited (SBPDCL) has signed an agreement with REC and Bidgely to implement artificial intelligence (AI) and mac ...
Customer service satisfaction in energy companies’ has improved in the last six months, reaching +58, a seven point increase.
Satisfaction in broadband providers’ customer service has remained low between November 2023 and November 2024, sitting at ...
As 2025 unfolds, the utility industry and its workforce stand at a unique crossroads, writes contributor Matthew Smith ...
Alarmingly, over a quarter admitted they can't recall their last positive customer service experience ... Recommended ...
Research conducted by Utility Warehouse found that Britons typically spend an average duration of two hours on the line with ...
A desire to both cushion customers from the stark consequences of electricity shutoffs and to lower the debt burden ...
Like many other household goods, the average monthly residential electric bill in the U.S. continues to increase. In 2024, bills hit an average of $182, ...
Nearly 1,000 people sent comments to the group in charge of regulating Georgia’s energy. About 90% wanted change. About 44% ...
The average Consumers Energy customer went without power for 155 minutes in normal weather last year, down from 176 minutes ...
ON YOUR SIDE spoke to Media Relations Specialist Matt Johnson from Consumers Energy about how the utility company prepares ...
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