As alarms are being raised about spiking gas and electric bills across Maryland, a state utility watchdog is warning that ...

In Ohio, customers can pick the energy supplier. But is it actually saving you money? Clearing up the confusion before you ...

South Bihar Power Distribution Company Limited (SBPDCL) has signed an agreement with REC and Bidgely to implement artificial intelligence (AI) and mac ...

A leading energy analyst says the national energy regulator's decision to knock back Basslink's proposal for regulation could ...

Nigerians have been groaning under the weight of relentless price hikes across essential services. From electricity tariffs ...

Georgia was going to retire its coal plants, but then the data centers arrived. AI is pushing energy providers back to fossil fuels.

Customer service satisfaction in energy companies’ has improved in the last six months, reaching +58, a seven point increase.

Satisfaction in broadband providers’ customer service has remained low between November 2023 and November 2024, sitting at ...

As 2025 unfolds, the utility industry and its workforce stand at a unique crossroads, writes contributor Matthew Smith ...

Alarmingly, over a quarter admitted they can't recall their last positive customer service experience ... Recommended ...

Research conducted by Utility Warehouse found that Britons typically spend an average duration of two hours on the line with ...