A desire to both cushion customers from the stark consequences of electricity shutoffs and to lower the debt burden ...

Customer service satisfaction in energy companies’ has improved in the last six months, reaching +58, a seven point increase.

Satisfaction in broadband providers’ customer service has remained low between November 2023 and November 2024, sitting at ...

The average Consumers Energy customer went without power for 155 minutes in normal weather last year, down from 176 minutes ...

As alarms are being raised about spiking gas and electric bills across Maryland, a state utility watchdog is warning that ...

Consumers Energy ... the Michigan Public Service Commission approved a more than $92 million increase in rates for electric customers, with the average customer seeing an increase of $1.53 ...

South Bihar Power Distribution Company Limited (SBPDCL) has signed an agreement with REC and Bidgely to implement artificial intelligence (AI) and mac ...

ON YOUR SIDE spoke to Media Relations Specialist Matt Johnson from Consumers Energy about how the utility company prepares ...

However, British Gas’s 10 million customers dwarf Ovo and So Energy’s customer numbers ... ensure they are providing the service and value for money that consumers rightly expect from their ...

Nigerians have been groaning under the weight of relentless price hikes across essential services. From electricity tariffs ...

As 2025 unfolds, the utility industry and its workforce stand at a unique crossroads, writes contributor Matthew Smith ...

Alarmingly, over a quarter admitted they can't recall their last positive customer service experience ... Recommended ...