The top government trends for 2025 include growing citizen expectations, adoption of AI, and advancing equity in the public ...
Innovation in banking industry is essential to drive long-term growth. Many banks are innovating by partnering with companies ...
Key findings in the SAP Emarsys Customer Loyalty Index 2024 include generational differences and the role of CX in retention.
Industry convergence is driving growth outside traditional business models, especially in construction, engineering, real ...
Distributed energy resources are sources of localized clean energy that are usually under 10 megawatts and produced by ...
Discover benefits and examples of AI in travel, including better traveler CX, increased operational efficiency, and streamlined compliance.
David Rand is a business and technology reporter whose work has appeared in major publications around the world. He specializes in spotting and digging into what’s coming next – and helping executives ...