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Microsoft's push into the contact center to increase competition for Five9, NICE: Barclays
Microsoft (NASDAQ:MSFT) announced on Tuesday a standalone contact center as a service (CCaaS) solution, the Dynamics 365 Contact Center. The solution will be generally available on July 1 and ...
CRN2y
Inspire 2022: Microsoft Unveils Digital Contact Center Platform
‘Contact centers specifically are at the heart of CX transformation … a big initiative for many of our customers,’ Charles Lamanna, Microsoft corporate vice president of business ...
Business Wire1mon
HCLTech and Microsoft Expand Strategic Partnership to Help Transform Contact Centers With Generative AI and Cloud-Based Solutions
HCLTech will empower clients to activate Microsoft Dynamics 365 Contact Center, a Copilot-first solution that delivers superior customer experiences, accelerates problem-solving, empowers customer ...